Surabhi Textiles
Textile retail experience, beginning March 2018.
People first. Good sales follow. A people person with a practical head for business — from the shop floor in Kerala to Dubai and Qatar.



Sales starts with understanding the person on the other side of the conversation.
My experience spans textiles, houseboat tourism, yacht work and the spare-parts industry. Different environments, different expectations — and the same importance of listening, being helpful and working well with the people around me.
Real environments. New perspectives.
A practical understanding of people and business.
Textile retail experience, beginning March 2018.
Guest service in Alappuzha’s houseboat tourism and hospitality.
Continuing the professional journey.
Yacht work in an international setting.
Bringing practical experience into a new business environment.
Service at a different pace. Out on the water, guests expect every detail to feel easy — and the people looking after them to stay calm, friendly and ready.



“Every guest remembers how they were looked after.”
The first product someone asks for may not be the whole story. A useful question makes the conversation better.
Clear explanations help people choose with confidence. Complicated language rarely helps a customer.
A good customer experience depends on colleagues understanding each other, too.

Three perspectives on the way we treat people.
One useful thought to take into your next conversation.
CONNECTION FIRSTA one-page CV with experience, languages and training — in English and Arabic.
Have a sales or customer-facing opportunity in the UAE?
I’d be happy to hear about it.